Privacy policy

At Nolvi, we are committed to providing you with high-quality fitness, wellness, and everyday lifestyle products while protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

This policy is designed to comply with global privacy standards and Google’s privacy and data collection policies (including requirements for Google Analytics, Google Ads, and Google Merchant Center).

1. Information We Collect

To provide you with a seamless shopping experience for your fitness gear, health accessories, and beauty products, we collect the following types of information:

  • Personal Identification Information: When you place an order or register an account, we collect your name, email address, shipping address, billing address, and phone number.
  • Payment Information: We collect payment details necessary to process your order. Note: All payment data is encrypted and processed through secure third-party payment gateways. Nolvi does not store your full credit card numbers.
  • Device and Usage Data: When you browse our site, we automatically collect data about your device, including your IP address, browser type, operating system, and browsing behavior on our site.
  • Communication Data: Information you provide when contacting our customer support team or leaving product reviews.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process transactions, arrange for shipping, and send you order confirmations and tracking updates.
  • Customer Support: To assist you with returns, inquiries, or issues regarding our products.
  • Personalization & Site Improvement: To understand how you interact with our website, allowing us to improve our store layout, product offerings, and user experience.
  • Marketing & Communications: With your explicit consent, we may send you promotional emails about new arrivals, fitness tips, and exclusive offers. You can opt out at any time.

3. Cookies and Tracking Technologies

Nolvi uses cookies, pixels, and similar tracking technologies to enhance your browsing experience and analyze site traffic.

  • Google Analytics & Google Ads: We use Google Analytics to understand how our customers use the site. We also use Google Ads for remarketing to show you relevant Nolvi products across the internet.
  • Opting Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage your advertising preferences via your Google Ad Settings.

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We only share your data with trusted service providers necessary to run our business, including:

  • E-commerce Platforms: To host our online store.
  • Logistics & Shipping Partners: To deliver your orders to your doorstep.
  • Payment Processors: To securely handle your transactions.
  • Marketing & Analytics Partners: Such as Google, to help us understand our audience and deliver relevant advertisements.

We may also disclose your information if required by law or to protect the rights, property, or safety of Nolvi, our customers, or others.

5. Data Security

We implement robust, industry-standard security measures (including SSL encryption) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request deletion of your personal information.
  • Opt-out of marketing communications or targeted advertising at any time.

7. Children’s Privacy

While Nolvi offers products designed for children, our website and purchasing processes are intended for use by adults. We do not knowingly collect personal information directly from children under the age of 13 (or 16, depending on your jurisdiction) without verifiable parental consent. All purchases of children's products must be made by a parent or legal guardian. If we become aware that we have inadvertently collected personal data directly from a child without proper consent, we will take immediate steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the new policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: